How can I change the mobile number I registered with at pkokgame?

You can change the mobile number registered with pkokgame, but for security reasons this cannot be done directly from your settings — it must be done through support. Here's how the process works: First, contact pkokgame via live chat or email support and submit a request to change your mobile number. The support team will verify your identity — typically by sending an OTP to your old number or through another verification method. Once your identity is confirmed, the new number is added and a verification code is sent to it. If you no longer have access to your old number, the process can be completed using your ID or an alternative verification method — just explain your situation to support and they will guide you through the right steps. This careful process for changing personal details exists entirely to protect your security.

Where can I view my old bets and transaction history on pkokgame, and how far back do the records go?

Log in to your pkokgame account and go to the "My Account" or "History" section — you'll find two separate tabs: one for betting history and one for transaction history (deposits and withdrawals). In your betting history you can see which matches you placed bets on, the stake amount, the odds, the outcome, and how much you won or lost. Use the date filter to pull up records for a specific period. Typically, the app or website lets you view up to 3–6 months of history directly. For older records, contact support — pkokgame keeps all transaction records in line with its legal obligations and can provide a detailed statement for any given period upon request.

pkokgame | Privacy Policy and Your Data Protection Rights

1. Introduction & Scope of This Policy

Pkokgame (www.pkokgame.click) is an internationally licensed online sports betting and casino platform. We believe our members have every right to know where their information goes and how it is used — and that belief is the foundation of this privacy policy.

This policy applies to pkokgame's website, mobile app, and all digital services. By using any pkokgame service, this policy automatically applies to you.

In Simple Terms: This page gives you a full account of what pkokgame does with your data. No hidden uses, no selling — only what's necessary to provide you with the best service.

Pkokgame may update this privacy policy from time to time. If significant changes are made, you will be notified via in-app notification or email. It's worth checking this page occasionally to stay informed.

2. What Data pkokgame Collects

Pkokgame collects only the information genuinely needed to provide its services, maintain security, and meet legal obligations. Collecting unnecessary data is simply not something pkokgame does.

Information Collected Directly from You

Full name, date of birth, and gender.
Mobile number and email address.
Your district or division of residence.
National ID or passport details for identity verification purposes.
Payment-related information such as your bKash or Nagad number (your full account number is not stored).

Automatically Collected Data

IP address and device type.
Browser or app usage information.
Page visit history and session duration.
Betting and transaction history.
Information collected through cookies and similar technologies.

Please Note: pkokgame never asks for or stores the full PIN or password to your payment card or mobile banking account. If anyone requests this information, it may be a fraud attempt.

Data Type	How It Is Collected	Required?
Name & Date of Birth	Registration form	Yes
Mobile number	Registration form	Yes
Identity Information	Verification Process	In specific cases
IP address & device information	Automatic	Automatic
Betting History	Platform Usage	Automatic
Contact Information	Support conversations	Where applicable

3. How the information we collect is used

Pkokgame uses your information only for specific, defined purposes. Each purpose is clearly outlined below.

1

Account Management & Verification

Your core information is used to create your account, confirm logins, verify your identity, and maintain account security.

2

Payment Processing

Your data is used to securely process deposits and withdrawals. Transaction activity is monitored to prevent fraud.

3

Customer Service

When you contact support, our team can view your account details to provide fast and accurate assistance. Your conversation history also helps us continuously improve our service quality.

4

Legal & regulatory obligations

pkokgame is legally required to retain and process certain data to comply with anti-money laundering regulations and licensing conditions.

5

Service improvement

We analyze how members use pkokgame to improve the overall platform experience. All analysis is done on an aggregated, anonymized basis.

6

Promotional Communications (Optional)

With your consent, pkokgame will keep you informed about offers, bonuses, and updates. You can opt out at any time by contacting support.

4. Data sharing & disclosure policy

Pkokgame does not sell or rent your data to third parties — this is clear and without exception. That said, limited data sharing may be necessary in certain specific circumstances.

When Your Data May Be Shared

Payment Processors: Information is shared as needed to process transactions via bKash, Nagad, or Rocket. These providers operate under their own privacy policies.
Fraud prevention services: Limited data may be shared with trusted security partners to safeguard the integrity of your account.
Legal Orders: pkokgame is legally required to disclose information when ordered to do so by a court or authorized regulatory authority.
Corporate restructuring: If pkokgame undergoes any business restructuring, data may be transferred — however, the new party will also be bound by this Privacy Policy.

Never: pkokgame does not share your data with advertisers, marketing companies, or data brokers. Any offers you receive come directly from pkokgame — never through third parties.

5. Cookies & Tracking Technologies

The pkokgame website and app use cookies and similar technologies to enhance your browsing experience and maintain service quality.

Cookies Used by pkokgame

Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security — the platform cannot function without them.
Functional Cookies: Used to remember your preferences, such as language or theme settings.
Analytics Cookies: Helps us understand which pages are used most and where issues occur. Data is always analyzed anonymously.

Most browsers offer options to manage cookies. However, disabling essential cookies may prevent pkokgame's login and payment features from working properly.

Third-Party Tracking: pkokgame does not use tracking cookies from external ad networks. All analytics run entirely on our own in-house systems.

6. pkokgame's Data Protection Measures

Pkokgame protects your data through multiple layers of security. Rather than relying on any single measure, protection is ensured at every level.

256-bit SSL/TLS Encryption: Every connection is encrypted — no one can read data traveling between your browser or app and pkokgame's servers.
Secure Password Hashing: Your password is never stored directly — only a one-way mathematical hash is kept, from which the original password cannot be recovered.
Two-Factor Authentication (2FA): OTP-based verification is available to add an extra layer of security to your account.
Regular Security Audits: Independent third-party experts regularly audit pkokgame's systems.
Suspicious Activity Detection: Unusual login or transaction patterns are detected automatically.
Staff Training: pkokgame staff receive regular training on data privacy and are only permitted to access the information necessary for their role.

That said, no system on the internet is 100% foolproof. pkokgame makes every effort to protect your data, but members are also advised to use strong passwords and keep their account credentials private.

7. How Long Your Data Is Retained

Pkokgame does not retain data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected.

Core account information: Retained for as long as your account remains active. If your account is closed, data is typically kept for up to 5 years as required by law.
Transaction history: Retained for 5–7 years in accordance with financial regulatory requirements.
Support conversations: Kept for up to 2 years for service improvement purposes.
Cookie & session data: Session cookies are deleted as soon as you close your browser. Analytics data is retained for a maximum of 13 months.
Marketing opt-out preferences: Permanently stored to ensure you are not sent unwanted messages in the future.

After the applicable retention period, data is securely deleted or anonymized for analytical purposes.

8. Your Data Rights

Pkokgame believes you should have full control over your own data. Below you will find a summary of your rights and how to exercise them.

Right to Access Your Data

To find out what information pkokgame holds about you, submit a request to support. Full details will be provided within 30 days.

Right to Correct Your Information

If any of your information is incorrect, contact support and pkokgame will correct it promptly.

Right to Erasure

You may request deletion of your data when closing your account. However, certain data may be retained where legally required.

Data portability

To download your account details or betting history, simply contact support — the data will be provided in a usable format.

Right to Opt Out of Marketing

You can request to stop receiving promotional messages at any time. Contacting support takes effect immediately.

Right to Object to Processing

If you object to your information being used for a specific purpose, let pkokgame know. Reasonable requests will be considered.

To exercise these rights support@pkokgame.clickEmail us at or reach us via live chat.

9. Contact & policy updates

For any questions, complaints, or requests regarding this Privacy Policy, please contact the pkokgame support team. We are always ready to assist you in Bengali.

Email: support@pkokgame.click
Live Chat: Available 24/7 via the website or app.

Pkokgame may update this Privacy Policy from time to time. You will be notified in advance of any major changes. For minor updates, only the revision date on this page will change.

pkokgame's commitments: Whenever we update this policy, our core principles — never selling your data, using it transparently, and keeping you in control — will always remain unchanged.

Pkokgame Privacy Policy — Your Data Safe With Us

Key Points of the pkokgame Privacy Policy

Industry-Standard Encryption

Your Data Is Never Sold

You are in control of your own data

Freedom to opt out of marketing communications

Secure Servers & Data Storage

Clear Explanation in Plain Language

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